Austro Plumbers
FAQ's
Do You Have Questions?
Welcome to the Austro Plumbers FAQ page. Here you’ll find quick answers to common questions about our plumbing services, from installations and repairs to geyser solutions and water filtration systems. Whether you’re a homeowner, business owner, or property manager, this section is designed to help you understand our services, processes, and how we can best support your plumbing needs.
Do you have more questions, or do you need more assistance? Please feel free to contact us. We will gladly assist.
SUSTAINABLE WATER EXPLAINED
What is a Water Backup System?
A water backup system is a setup designed to ensure a reliable supply of clean water during shortages, disruptions, or outages from the main water source. It typically includes water storage tanks, pumps and controllers, and can be installed above or underground.
BENEFITS:
- Reliable Water Supply During Shortages
- Peace of Mind in Emergencies
- Improved Water Pressure and Flow Control
- Customizable for Residential, Commercial, or Industrial Use
What is a Water Filtration Unit?
A water filtration unit is a system designed to remove impurities, contaminants and unwanted substances from water to make it cleaner, safer and better tasting. These units can filter out sediments, chlorine, bacteria, heavy metals and other pollutants depending on the type of filter used.
BENEFITS:
- Removes Contaminants for Safer Water
- Improves Taste, Smell and Clarity
- Protects Appliances and Plumbing Systems
- Flexible for Various Water Sources
What is a Water UV Sterilizer?
A water UV sterilizer is a disinfection system that uses ultraviolet (UV) light to eliminate harmful microorganisms such as bacteria, viruses, and parasites from water – without the use of chemicals. As water passes through the UV chamber, the light destroys the DNA of pathogens, rendering them inactive and unable to reproduce.
BENEFITS:
- Eliminates Harmful Microorganisms
- Chemical-Free Disinfection
- Low Maintenance and Cost-Effective
- Works with Multiple Water Sources
Boreholes Explained
A borehole is a deep, narrow well drilled into the ground to access underground water from natural aquifers. It provides a sustainable and independent water supply for residential, commercial, industrial or agricultural use. Once a borehole has been drilled and the water source tapped, the system is carefully set up to ensure the water is properly extracted, stored, treated (if needed) and distributed for use.
OPTIONAL FEATURES:
- Float switches or controllers
- Backup municipal feed
- Filtration bypasses
BENEFITS:
- Independent Water Supply
- Cost Savings Over Time
- High-Quality Groundwater
- Versatile Use
What is a Reverse Osmosis (RO) System?
A Reverse Osmosis (RO) system is an advanced water purification method that removes impurities, contaminants and dissolved solids from water by forcing it through a semi-permeable membrane. It is one of the most effective filtration systems available for producing clean, safe, and great-tasting water.
BENEFITS:
- Produces high-quality, safe drinking water
- Improves taste, odor, and clarity
- Removes hard-to-filter contaminants that standard filters can’t
- Can be installed for household, commercial, or industrial use
What is a Rainwater Harvesting System?
A rainwater harvesting system is a setup designed to collect, filter, store, and distribute rainwater for practical use. It allows you to make the most of natural rainfall by capturing water from roofs or other surfaces and using it for irrigation, flushing toilets, laundry, cleaning and even drinking (with proper filtration).
BENEFITS:
- Reduces water bills and demand on municipal supply
- Ideal for areas with water restrictions or shortages
- Promotes sustainable water use
- Minimizes stormwater runoff and soil erosion
GENERAL FAQ's
What types of plumbing services do you offer?
We offer a full range of plumbing services including installations, repairs, maintenance, leak detection, drain cleaning, geyser services, bathroom upgrades, commercial plumbing, and water backup and filtration systems.
Do you handle new plumbing installations for homes and businesses?
Yes, we specialize in installing complete plumbing systems and fixtures such as sinks, toilets, showers and dishwashers for both residential and commercial properties.
What kind of repair work do you do?
We repair leaking pipes, dripping taps, burst pipes, blocked drains, toilets and other common plumbing issues with fast, reliable service.
How often should I schedule plumbing maintenance?
We recommend regular maintenance checks at least once a year to help identify potential issues early and extend the life of your plumbing system.
Can you detect hidden leaks?
Yes, we use advanced leak detection equipment to find hidden leaks in walls, floors and underground pipes, helping prevent major damage and water loss.
Do you offer drain cleaning services?
Absolutely. We provide professional drain and sewer line cleaning to remove blockages, prevent backups and keep your plumbing flowing smoothly.
Do you install and repair geysers?
Yes, we install, repair, and replace electric geysers, solar geysers and heat pumps for both homes and commercial properties.
Can you assist with bathroom upgrades?
Yes, we handle plumbing for new and upgraded bathrooms, including layout changes, fixture installation, and water-efficient system improvements.
What commercial plumbing services do you offer?
We provide large-scale system installations, regular maintenance, industrial drain cleaning and hot water system services for commercial buildings and businesses.
Do you install water backup and filtration systems?
Yes, we offer full water backup and purification services including tanks (above or underground), boreholes, pumps, controllers, reverse osmosis systems, UV sterilizers and rainwater harvesting systems.
Do you work on both residential and industrial properties?
Yes, our services are tailored to residential homes, commercial buildings, property developers and industrial facilities.
What areas do you serve?
We are based in Kempton Park. We extend our services to most Gauteng areas, as far as Roodepoort and Pretoria. Kindly contact us to confirm our availability in your area.
Are your services environmentally friendly?
We prioritize sustainable solutions such as solar geysers, rainwater harvesting and eco-friendly filtration systems to promote water conservation and energy efficiency.
How do I request a quote or book a service?
You can contact us directly by phone, email, or WhatsApp to request a quote or schedule a service visit.
General Services
- Installations
- Repairs
- Maintenance
- Leak Detection
- Drain Cleaning
Expanded Services
- Traditional Geysers
- Solar Geysers & Heat Pumps
- Large Water Systems
- Water Backups
- Filtration
Sectors
- Residential
- Commercial
- Industrial
- Property Developers
- Public & Private
